Exciting news! Get 15% off on digital marketing servicesCrimson Impex (“Crimson Impex,” “we,” “us,” or “our”) operates an education management software platform, including its website, mobile applications, and related services (collectively, the “Services”).
Our Services are designed to help educational institutions manage information and activities relating to students, teachers, parents, staff, administrators, and other authorized members of the institution.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to users.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how the Services are configured and used by an educational institution, we may collect the following categories of information.
A. Account and Login Information
We may collect information required to create and maintain a user account and provide secure access to the Services, including:
Username or user ID
Name
Email address
Phone number
Password or authentication credentials
Account type or role, such as student, teacher, parent, staff member, or administrator
Institution or school information
Other information necessary to authenticate and manage an account
This information is primarily collected and used to create accounts, authenticate users, provide login access, maintain account security, and provide the Services.
B. Information Provided by Educational Institutions
Schools, colleges, educational organizations, or other authorized institutions using our Services may provide information about their users.
Depending on the features enabled by the institution, this may include information relating to:
Students
Parents or guardians
Teachers
Administrative staff
Other authorized members of the institution
The information provided by an institution may include contact details, academic or administrative information, attendance information, class or course information, and other information necessary for the institution’s use of the Services.
The exact information collected depends on the features and configuration selected by the educational institution.
C. Technical and Usage Information
When you use our website or mobile applications, we may automatically collect limited technical information necessary to operate, secure, and improve the Services, such as:
Device type
Operating system
Application version
IP address
Browser type
Login and access timestamps
Basic diagnostic information
Error and crash information
Information about how the Services are used
We do not collect information that is not reasonably necessary for operating, securing, maintaining, or improving the Services unless we clearly inform you otherwise.
2. How We Use Information
We use collected information for legitimate business and service-related purposes, including:
Creating and managing user accounts
Providing secure login and authentication
Identifying users and their roles within an educational institution
Providing access to features and services
Allowing schools and authorized users to manage educational information
Communicating with users regarding their accounts or the Services
Providing customer and technical support
Maintaining and improving the Services
Detecting, preventing, and addressing security issues, fraud, misuse, or unauthorized access
Troubleshooting technical problems
Maintaining the reliability and performance of our applications and website
Complying with applicable legal and regulatory requirements
We do not sell users’ personal information for advertising purposes.
3. How We Share Information
We may share or provide access to personal information only where reasonably necessary to operate the Services or fulfill the purposes described in this Privacy Policy.
A. Educational Institutions
Information relating to students, teachers, parents, staff, or other users may be accessible to the educational institution that uses our Services and to authorized personnel of that institution.
For example, a school administrator may be able to access information relating to students, teachers, or parents where such access is part of the school’s use of the software.
B. Service Providers
We may use trusted third-party service providers to support our operations, such as providers of:
Cloud hosting and storage
Database services
Authentication and security services
Application infrastructure
Technical support
Error monitoring and diagnostics
These service providers may process information only as necessary to provide services to us and are expected to maintain appropriate safeguards for the information they process.
C. Legal and Regulatory Requirements
We may disclose information where we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, legal process, or governmental request
Protect the rights, property, or safety of Crimson Impex, our users, educational institutions, or others
Detect or prevent fraud, security incidents, or unlawful activity
Enforce our agreements or policies
D. Business Transfers
If Crimson Impex is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.
4. Children’s and Students’ Information
Our Services may be used by educational institutions for managing information relating to students, including students who may be minors.
We do not intend to use student information for advertising or unrelated commercial purposes.
Student information may be collected or provided by the student’s educational institution, parent or guardian, teacher, administrator, or another authorized person, depending on the institution’s processes and applicable law.
Educational institutions are responsible for ensuring that their collection and use of student information through the Services complies with applicable laws, regulations, and their own privacy policies.
We take reasonable measures to protect student information and limit access to authorized users.
5. Passwords and Account Security
Users are responsible for maintaining the confidentiality of their login credentials.
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information.
If you believe that your account has been accessed without authorization, you should notify your educational institution or contact us promptly.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide the Services
Maintain user accounts
Meet the requirements of the educational institution
Maintain business and security records
Comply with legal, regulatory, accounting, or contractual obligations
Resolve disputes and enforce agreements
When information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our contractual obligations.
Because our Services may be provided on behalf of educational institutions, certain data may be retained or deleted according to the institution’s instructions and applicable legal requirements.
7. Account and Data Deletion
Users may request deletion of their account or personal information, subject to applicable law and the requirements of the educational institution using the Services.
Where an account is managed by a school or educational institution, users may need to contact the relevant school or institution to request account deletion or correction.
Users may also contact Crimson Impex using the contact information provided below.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize information that we are not required or authorized to retain.
Certain information may need to be retained where required by law, for legitimate security purposes, to resolve disputes, or to comply with contractual or regulatory obligations.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information
Request information about how your personal information is used or shared
Withdraw consent where processing is based on consent
Raise a privacy-related complaint or concern
Because Crimson Impex provides education management services to institutions, some requests may need to be handled by the relevant school, college, or organization that controls the information.
You may contact us using the details provided below for assistance with privacy requests.
9. Cookies and Similar Technologies
Our website may use cookies or similar technologies that are necessary for website functionality, authentication, security, and basic performance.
Where applicable, cookies may also be used to understand website usage and improve our Services.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
10. Third-Party Services
Our Services may use third-party services, software development kits (SDKs), hosting providers, analytics tools, security services, or other technology providers.
Where third parties process personal information on our behalf, we seek to use appropriate contractual and technical safeguards and require such providers to handle information consistently with applicable privacy requirements.
Our applications may also contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites or services that we do not control.
11. International Data Transfers
Depending on the hosting infrastructure and service providers used by Crimson Impex or the educational institution, personal information may be processed or stored in locations outside the user’s country.
Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred or processed across borders.
12. Data Security
We use reasonable security measures designed to protect personal information, including measures appropriate to the nature of the information and the risks associated with its processing.
These measures may include:
Access controls
Authentication mechanisms
Encryption or secure transmission where appropriate
Security monitoring
Restricted administrative access
Secure hosting and infrastructure practices
Backup and recovery procedures
Despite these measures, no online service can guarantee complete security.
13. No Sale of Personal Information
Crimson Impex does not sell users’ personal information to third parties for monetary or other valuable consideration for their independent advertising purposes.
We may, however, disclose or process information with service providers and other parties as described in this Privacy Policy when necessary to operate the Services or comply with legal requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or data practices.
When we make material changes, we may provide notice through our website, application, or other appropriate communication channels.
The updated Privacy Policy will become effective on the date indicated at the beginning of the policy.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of personal information, please contact us:
Crimson Impex
Email: support@crimsonimpex.com
Contact us: +91 8660739349
For account-related requests involving an educational institution, users may also contact their school, college, or organization directly.
16. Governing Law
This Privacy Policy shall be interpreted and applied in accordance with applicable laws and regulations governing the processing of personal information in the jurisdictions in which Crimson Impex operates or provides its Services.
Where applicable, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts specified in our applicable agreements or, where no such agreement exists, the courts having appropriate jurisdiction over Crimson Impex.